General Information
Security | Privacy
| Dispatch | Returns
| Service | Postage
| VAT |
Security
Our online eCommerce shop is a totally secure environment
where you can shop safe in the knowledge that no one can view
details of your transactions.
Fine Tools is dedicated to making sure your transaction and
contact information remain totally private. Secure socket layer
(SSL for short) encryption software is used when data is sent
through the internet, and remains encrypted so that no one else
can see your personal and confidential information.
To see if a page is secure, look at
the padlock icon. If it is closed then any information entered
into the page is fully encrypted.
If the lock is not closed - the page is not secure. (Please
note that, as a customer you will only be entering personal information
in the check-out area of the site).
For ultimate peace of mind click on the closed lock icon and
read details of the SSL digital certificate.
If you have any worries or questions about security, please
feel free to contact us.
Please see our security information for details of the way
we protect our customers with regard to the use of credit cards.
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Fine
Tools values the privacy of its customers
If you choose to buy from us, certain information will be
transferred to us with your order, such as name, address and
credit card details. This information will be held securely in
accordance with our internal security policies and will also
be handled in accordance with the terms of the Data Protection
Act 1998.
Furthermore we will commit to the following:
1. When you make an order certain information is required
for processing that order. We will only use that information
for the purpose of processing that order and for no other reason
whatsoever
2. Fine Tools will not divulge any information about its customers
to any third party
3. Fine Tools will not send unsolicited e-mail to any of its
customers
If you have any questions or comments about your privacy and
our data security procedures, please feel free to contact us.
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Our aim is to dispatch your goods to you on the same
day that we receive your order.
Usually all UK orders placed on our website between Monday
& Thursday before 2.00pm will be sent on a next day delivery
service.
We always keep large quantities of stock - however, if an
item of stock on your order is not available you will be informed
by e-mail and given three options:
1. to place the item on "back order"
2. to change your order accordingly
3. an alternative item will be suggested
If you have any questions or comments about our dispatch procedures,
please feel free to contact us.
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Your satisfaction is our priority
Fine Tools abides by all relevant Consumer laws and directives
and in some cases exceeds their requirements.
You may cancel your order, for any reason, within 10 working
days of receiving the goods. To cancel your order and obtain
a full refund, simply return the goods to:
Returns Department, Fine Tools,
22, St Marks Road, Chesterfield S40 1DH.
Tel: 020 8144 8466
Goods should be returned in their original packaging, where
possible, and always in a condition fit for re-sale.
In addition - if, following your Internet order, you are not
completely satisfied with any item from Fine Tools, you may return
it for a full refund to the above address within 30 days of the
date of receipt.
Goods should be returned at the customer's expense, in their
original packaging, where possible, and in a condition fit for
re-sale. Where costs are incurred by Fine Tools in the collection
of the goods, this amount will be deducted from any refund due.
It is our policy to refund monies within 3 working days of receipt
of the returned goods, however this will, in any case, be no
later than 30 days from the date of cancellation.
Refunds can only be given on items received by us. We therefore
suggest a form of recorded postage is used when returning items
to Fine Tools.
Please note that our returns policy in no way affects your statutory
rights.
If you have any questions or comments about our returns / cancellation
policy, please feel free to contact us.
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Service is our commitment to you
At Fine Tools we take this very seriously. If you have any
queries or problems relating to the levels of service or support
you have received, please contact us:
Telephone: 020 8144 8466
Monday to Friday - 9am to 5pm GMT
e-mail: service@fine-tools.co.uk
We would hope to resolve the issue immediately, however if
this cannot be done Fine Tools has a customer support policy,
to ensure that any query is handled quickly and fairly.
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Postage
We cannot say better than that! Postage is free on all
orders over the value of £20.00
We feel the best form of help we can offer is direct
If you have any problems, difficulties or questions regarding either
this site or any of our services please feel free to contact
us either by e-mail or telephone.