Information
Security
Our online eCommerce shop is a totally secure environment
where you can shop safe in the knowledge that no one can view
details of your transactions.
Fine Tools is dedicated to making sure your transaction
and contact information remain totally private. Secure socket
layer (SSL for short) encryption software is used when data is
sent through the internet, and remains encrypted so that no one
else can see your personal and confidential information.
 To see if a page is secure,
look at the padlock icon. If it is closed then any information
entered into the page is fully encrypted.
If the lock is not closed - the page is not secure.
(Please note that, as a customer you will only be entering personal
information in the check-out area of the site).
For ultimate peace of mind click on the closed
lock icon and read details of the SSL digital certificate.
If you have any worries or questions about security,
please feel free to contact us.
Please see our security information for details
of the way we protect our customers with regard to the use of
credit cards.
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 Fine Tools values the privacy
of its customers
If you choose to buy from us, certain information
will be transferred to us with your order, such as name, address
and credit card details. This information will be held securely
in accordance with our internal security policies and will also
be handled in accordance with the terms of the Data Protection
Act 1998.
Furthermore we will commit to the following:
1. When you make an order certain information is
required for processing that order. We will only use that information
for the purpose of processing that order and for no other reason
whatsoever
2. Fine Tools will not divulge any information about its customers
to any third party
3. Fine Tools will not send unsolicited e-mail to any of its
customers
If you have any questions or comments about your
privacy and our data security procedures, please feel free to
contact us.
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Our aim is to dispatch your goods to you
on the same day that we receive your order.
Usually all UK orders placed on our website between
Monday & Thursday before 2.00pm can be sent on a next day
delivery service if required.
We always keep large quantities of stock - however,
if an item of stock on your order is not available you will be
informed by e-mail and given three options:
1. to place the item on "back order"
2. to change your order accordingly
3. an alternative item will be suggested
We only dellivery to mainland UK postal addresses, excluding any UK postcode with the prefix KW, IV, PH, AB or PA.
If you have any questions or comments about our dispatch procedures,
please feel free to contact us.
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Your satisfaction is our priority
Fine Tools abides by all relevant Consumer laws
and directives and in some cases exceeds their requirements.
You may cancel your order, for any reason, within
10 working days of receiving the goods. To cancel your order
and obtain a full refund, simply return the goods to:
Goods should be returned in their original packaging,
where possible, and always in a condition fit for re-sale.
In addition - if, following your Internet order,
you are not completely satisfied with any item from Fine Tools,
you may return it for a full refund to the above address within
30 days of the date of receipt.
Goods should be returned at the customer's expense,
in their original packaging, where possible, and in a condition
fit for re-sale. Where costs are incurred by Fine Tools in the
collection of the goods, this amount will be deducted from any
refund due. It is our policy to refund monies within 3 working
days of receipt of the returned goods, however this will, in
any case, be no later than 30 days from the date of cancellation.
Refunds can only be given on items received by
us. We therefore suggest a form of recorded postage is used when
returning items to Fine Tools.
Please note that our returns policy in no way affects your statutory
rights.
If you have any questions or comments about our returns / cancellation
policy, please feel free to contact us.
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Service is our commitment to you
At Fine Tools we take this very seriously. If you
have any queries or problems relating to the levels of service
or support you have received, please contact us:
Telephone: 01246 557711
Monday to Friday - 9am to 5pm GMT
e-mail: info@fine-tools.co.uk
We would hope to resolve the issue immediately,
however if this cannot be done Fine Tools has a customer support
policy, to ensure that any query is handled quickly and
fairly.
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We feel the best form of help we can offer is direct
If you have any problems, difficulties or questions
regarding either this site or any of our services please
feel free to contact us either by e-mail or telephone.
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VAT
All items listed on our website are exclusive of
VAT.
VAT will be added to the value of your order during
the payment process.
Lifetime Guarantee
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